Zvy2 FAQ – All your questions, answered here

Each person may only register one account. If multiple accounts are found under the same individual, all accounts will be permanently closed and balances may be forfeited. For more details, Terms & Conditions View.

KYC stands for Know Your Customer — it's the process of verifying your identity. Before making a withdrawal, you'll need to submit a national ID or passport along with a selfie. This keeps your account secure and helps prevent fraud.

login page click "Forgot Password?" and enter your mobile number or email address. A reset link will be sent to you, and you can set a new password within minutes.

Yes, but you will need to contact support to make these changes. For security purposes, updating your mobile number or email may require completing KYC verification again.

You can permanently close your account through Account Settings or by contacting support. We recommend withdrawing any available balance before doing so. For responsible gaming information, self-exclusion is also available.

zvy2 accepts deposits via mobile banking, internet banking, debit/credit cards, and e-wallets. For full details on methods and limits, Deposit Page View.

In most cases, deposits are credited instantly (within 1–5 minutes). Bank transfers may take slightly longer depending on the bank's processing time.

Minimum deposit amounts vary by payment method. To check the exact limits, Deposit Page Or contact our support team.

zvy2 does not charge any platform fees on deposits. However, your bank or mobile banking provider may apply their own transaction charges — this is subject to their own policies.

Wait 5–10 minutes and refresh the page. If the deposit still does not appear, contact support via live chat or email with your transaction reference number. We will verify and resolve it promptly.

For KYC-verified accounts, withdrawals are typically processed within 1–4 hours. Bank transfers may take an additional 1–2 business days depending on your bank.

Yes. KYC must be completed before your first withdrawal. This is part of international gaming regulations and financial security requirements. Simply upload your NID or passport along with a selfie — approval typically takes within 24 hours.

Withdrawal limits depend on your payment method and account level. VIP members can withdraw higher amounts. Contact support for the exact limits that apply to your account.

Withdrawals can be held up if your KYC is incomplete, bonus wagering requirements haven't been met, or your payment account details don't match. Contact us via live chat and we'll look into the issue for you.

Register Once you make your first deposit, a welcome bonus will be credited to your account automatically. For full details on the bonus amount and terms, Promotions page View.

A wagering requirement means you must place a certain amount in bets using your bonus before you can withdraw it. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to wager BDT 30,000. Requirements vary by bonus.

Yes. Claiming a bonus is entirely optional. If you turn off the bonus option at the time of deposit, the funds will go directly to your real balance with no wagering requirements attached.

Share your referral code with a friend. When they register using that code and make their first deposit, both you and your friend will receive a bonus. For more details, promotions page Yes.

zvy2 offers Live Casino, slots, bingo, fish games, table games, and much more — with 500+ titles in total. To explore the full range, Game Lobby Visit.

Yes, absolutely. zvy2 is fully mobile-optimized and runs smoothly on mobile browsers for both Android and iOS. You get the full experience without needing to download a separate app.

If your internet connection drops, your game session will pause temporarily. In most cases, you can resume right where you left off once you reconnect. If you run into any issues, contact support.

In Fish Game, you catch different fish to earn points or cash prizes. Each fish has its own value — the bigger the catch, the bigger the reward. Fish Game page Find the full guide here.

Yes. zvy2 uses 256-bit SSL encryption and your data is never sold to third parties. To learn more, Privacy Policy Read.

No. No member of the zvy2 support team will ever ask for your password, OTP, or full bank details via email, chat, or phone. If you receive any such request, report it to support immediately.

Change your password immediately, log out of all active sessions, and notify our support team. We'll review your login history and take the necessary action.

Log in to your account and head to the Settings page to set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing one requires a 7-day waiting period. For more details, on the Responsible Gaming page View.

It's simple. Through Account Settings or by contacting support, you can set a self-exclusion period ranging from 6 months to permanent. Asking for help takes courage. Responsible Gaming Learn more.

Chat with us in real time via live chat on the website — available 24/7. To reach us by email, write to [email protected]. We typically respond within 15–30 minutes.

Yes, completely. The zvy2 support team speaks Bengali and our support service is built with Bangladeshi users in mind.

Start by reaching out via live chat or email with a full description. Our team will investigate and work to resolve your issue within 24 hours. Complex complaints may take up to 72 hours.